STANDARD TERMS AND CONDITIONS OF SALE
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Terms & Conditions – SBTA Brand Hub
Welcome to SBTA Brand Hub. By using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, you must not use our services.
These Terms & Conditions ("Terms") govern your use of SBTA Brand Hub’s online platform, including the purchase of goods and services, customer support, and all transactions made via our website.
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1. Payment Terms
1.1 Cash on Delivery (COD) Only:
At SBTA Brand Hub, we exclusively accept Cash on Delivery (COD) as our payment method. This means that customers are required to pay for their purchases at the time of delivery. We do not accept payments via credit/debit cards, net banking, UPI, or any other digital payment method at this time.
1.2 No Due Date Payments:
All payments must be completed at the time of delivery. We do not offer delayed payment options or any credit-based transactions. Orders will not be delivered unless full payment is made upon delivery. Failure to make payment at the time of delivery may result in cancellation of the order and restriction from future purchases.
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2. Online Services
2.1 Website and Platform Usage:
SBTA Brand Hub provides an online platform that allows customers to browse, select, and order products from our catalog. Our website is available 24/7 for browsing, and we strive to ensure that it is always functional. However, we cannot guarantee uninterrupted access due to technical issues, maintenance, or factors beyond our control.
2.2 Product Information:
All product descriptions, images, prices, and specifications are intended to be accurate and up to date. However, we do not warrant that all product information is always error-free. In the event of any inaccuracies or misrepresentations, we reserve the right to correct such errors without prior notice.
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3. Payment Method
3.1 Mode of Payment – COD:
As reiterated, SBTA Brand Hub only supports Cash on Delivery (COD) as the valid method of payment. Customers must ensure that the correct amount is available at the time of delivery. Delivery personnel are not authorized to accept any form of digital or partial payment.
3.2 Order Confirmation:
Orders placed through the website will be confirmed via SMS or email. Once confirmed, the customer is obligated to accept the delivery and make the payment as per the agreed terms.
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4. Shipping Policy
4.1 Free Shipping:
SBTA Brand Hub offers free shipping on all orders, regardless of the order value. We cover all standard delivery costs as a part of our customer-centric policy. There are no hidden charges or delivery fees included in your order total.
4.2 Delivery Timeline:
We strive to deliver all orders within 3 to 7 working days, depending on the customer's location and order volume. Remote or difficult-to-access areas may require additional time. Customers will receive a delivery confirmation and tracking details once the order is dispatched.
4.3 Failed Deliveries:
If the customer is unavailable during delivery, our team will attempt a second delivery. After two unsuccessful attempts, the order may be canceled, and the customer may be restricted from placing future COD orders.
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5. Exchange Policy
5.1 Exchange Offer:
SBTA Brand Hub provides an exchange option for products under specific conditions. Exchanges are accepted within 7 days of delivery, subject to the following criteria:
The item must be unused and in its original packaging.
The item must not be damaged or altered in any way.
An original receipt or proof of purchase must be presented.
5.2 Exchange Process:
To request an exchange, customers must contact our online customer service via email or chat within the allowed time frame. Our team will guide the customer through the exchange process. Once approved, a pickup will be scheduled and the new item dispatched after inspection.
5.3 Non-Exchangeable Items:
Items such as innerwear, cosmetics, or promotional goods may not be eligible for exchange due to hygiene and safety reasons. Clearance sale products are also excluded unless they are found to be defective upon delivery.
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6. Online Customer Service
6.1 Availability:
Our customer support team is available online to assist customers with queries, complaints, order status updates, and service-related concerns. You can reach us via:
Email: sbtabrandhub99@gmail.com
Live Chat: Available on our website
Customer Service Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
6.2 Response Time:
We aim to respond to all inquiries within 24-48 business hours. In case of high volumes, delays may occur, but every effort will be made to resolve your issue promptly and efficiently.
6.3 Complaint Resolution:
Customers facing issues related to orders, product defects, delayed shipping, or exchanges are encouraged to raise a ticket through our support system. Each issue will be tracked and resolved systematically in accordance with our service policies.
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7. User Responsibilities
7.1 Account Security:
Customers are responsible for maintaining the confidentiality of their login credentials. Any unauthorized access or misuse of the account should be reported immediately.
7.2 Order Accuracy:
It is the responsibility of the customer to provide accurate shipping and contact details. SBTA Brand Hub will not be held responsible for delivery failures caused by incorrect information.
7.3 Prohibited Activities:
Users must not misuse our services for fraudulent or illegal activities. Any such use will result in termination of access and potential legal action.
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8. Limitation of Liability
SBTA Brand Hub shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or services. We do not guarantee that our services will meet every customer’s expectations or requirements.
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9. Changes to Terms
SBTA Brand Hub reserves the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on the website. It is the customer's responsibility to review these terms periodically for updates.
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10. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the jurisdiction of the courts located in [City/State of Business Operations].
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Contact Information
If you have any questions about these Terms & Conditions, please contact us at:
SBTA Brand Hub
Email: sbtabrandhub99@gmail.com
Phone: [8882471513 , 7503368999]
Address: 1754 , 2nd floor , Cheera Khana, Nai Sarak, Chandni Chowk, New Delhi 110006
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